Focusing on Employee Well-Being in the Post-COVID Era: A Conversation with Gail Thakarar

How can companies support their employees during these unprecedented changes in our world? Will we ever be able to achieve any sort of normal in the future? Gail Thakarar, CHRO, discussed these questions in an interview with Francesco Rulli, Global CEO of Querlo, about the challenges and opportunities that lie ahead in the post-COVID era and the role of Artificial Intelligence in the future. 

Gail started her career in human resources by working with multinational companies to figure out how employees impact the business. She has worked for GE, GlaxoSmithKline, and Countrywide Financial among others. She currently works with startups to see how they can grow their businesses through employee initiatives. Over the last few years, her work has been with midsize and early stage companies that are going through hyper growth.

Millions of people were furloughed or laid off as companies struggled to figure out how to maintain business during the pandemic. Not only does this affect the individuals who can’t work, but more importantly their families who most likely depend on their income to pay for everyday expenses. Even for the people who began working remotely, an endless number of challenges arose as much of the communication between companies and employees was lost. Some of the consequences that Gail noted were finding employment for those who were out of work, learning how to work remotely, figuring out how companies can still engage with their employees, and making sure that companies are aware of the toll that the pandemic has taken on the mental health of their employees. 

Gail made it abundantly clear that companies need to realize that COVID-19 has  impacted their employees tremendously. Moving into the post-COVID era, it is important that find a way to better support their employees because, as Gail mentioned, the majority of companies are not handling this situation well. Additionally, we all must understand that we may never achieve any sort of new normal. The pandemic has already devastated so many families and has cost millions of dollars for businesses, most of which will never recover.

Looking to the future, Gail believes there will be many different ways to use Artificial Intelligence when working remotely. While she hasn’t seen it used as much in the HR department, it could be useful as a way to engage employees or analyze data.  

To learn more about Gail’s work, you can reach her through LinkedIN.

COVID as a Means to Accelerate Industry 4.0: A Conversation with Enrico D’angelo

In continuation of Querlo’s interview series, Francesco Rulli, Global CEO of Querlo, recently spoke with Enrico D’angelo, Business Transformation Senior Advisor at SAP Oil and Gas, about the challenges that COVID has created, the opportunities that may arise in the post-COVID era, and the role of Artificial Intelligence in the future.

SAP is a multinational corporation that creates enterprise software to manage business operations and customer relations. They work with companies of all different sizes with the goal of both helping the world run better and improving people’s lives. Enrico’s responsibility is to help modernize oil and gas production and distribution processes. 

Enrico began by answering Francesco’s questions about the challenges and opportunities that emerged from COVID-19. While many difficulties arose in the transition to working remotely, especially for blue collar workers, this new era has led to an accelerated digital transformation. Smart working used to be thought of as a partial vacation from work where employees would be at home with their families while still doing their job. However, companies are now starting to understand the benefits of having fewer people in offices and instead having people work from home. Not only will this save everyone money, but also a majority of people have said that they prefer working remotely because it allows them to spend more time with their family and they don’t have to spend time commuting. Enrico also noted that in Italy, there are many new job positions being created because people can now work from anywhere. 

Enrico believes Artificial Intelligence will become even more important in the future. Within SAP, it can be used in the human resources department, for smart working, the call center, and to accelerate Industry 4.0. With COVID-19 preventing people from traveling to different companies, this new digital era allows technicians and other workers to stay connected to industries and still continue their jobs remotely. Additionally, this pandemic has demonstrated the need for companies to be prepared for another situation like this and increasing the use of technology and AI is the only way to do that. Enrico ended by noting that he sees a lot of opportunities in the near future to help advance the industrial revolution. 

To learn more about SAP and the work they do, you can contact Enrico through LinkedIN.

Wealth Management in the Post-COVID Era: A Conversation with Mauro Massironi

What challenges and opportunities lay ahead of us in the post-COVID era? What role is Artificial Intelligence going to play in the future? These questions were discussed in an interview between Francesco Rulli, Global CEO of Querlo, and Mauro Massironi, Head of Sales at Azimut Wealth Management. 

Azimut Wealth Management is the largest independent asset management company in Italy. Based in Milan, the company has branches in over 17 different countries across the world, including Brazil, Mexico, the U.S., and Turkey. The company is committed to the development, management, marketing, and distribution of asset management products and financial services aimed at private and institutional clients.  

Mauro began by discussing the consequences of COVID-19 in relation to his company. The two main challenges he brought up were dealing with the zero interest rate world and the large amount of liquidity that had been put into the market. However, he is hopeful that these problems can be addressed by relying on active management and by having a skilled financial advisor to help plan and provide insight into the future of buyer behaviour aspect of investments.

Over the past 10 years, Artificial Intelligence has had a huge impact on the asset management industry. Mauro’s colleagues are now able to share large amounts of data in real time, which is something that would have been unthinkable 10 to 20 years ago. However, he still believes that financial advisors will always have a central role in the industry. By this, he means no computer or any type of digital program can replicate the personal and individual work that they do with clients. Nevertheless, AI can still be a great tool to help financial advisors better manage their relationships with their clients.

To learn more about Azimut Wealth Management, you can contact Mauro through LinkedIN or visit the company’s LinkedIN page.

His Future with Circumnavigation and the Role of Artificial Intelligence: A Conversation with Abhilash Tomy

In continuation of Querlo’s interview series, Francesco Rulli, Global CEO of Querlo, spoke with Abhilash Tomy, Indian Navy Pilot, Sailor, and Circumnavigator, about his sailing ventures, both present and past, and how he might use Artificial Intelligence in the future.

In 2013, Abhilash became the first Indian to complete a solo, non-stop circumnavigation around the world. He also participated in the 2018 Golden Globe Race, in which participants must sail solo around the world without stopping. In his discussion with Francesco, Abhilash shared the story of how he got stuck in the middle of the Indian Ocean during this race. A bad storm had hit and he ended up fracturing his spine and was left completely immobile on his boat. He was rescued three and a half days later and brought to an island where it took him fifteen days to finally reach a hospital. However, the Golden Globe Race is happening again in 2022 and he hopes that this time he can complete the trip.

To prepare for this next venture, Abhilash’s most important task is to secure a sponsorship. He hopes that this will be achieved by the end of 2021. Additionally, he needs to complete trials on the boat in the beginning of 2022 so he will be ready for the race, which starts on September 4th, 2022.

When asked about the role of Artificial Intelligence in his sailing, Abhilash discussed the chatbot that he has developed with the Querlo team. The chatbot allows people to learn about his career, awards and recognition, personal life, and more. Abhilash described it as being a “very comprehensive online replica” of him that allows people to ask him questions whenever they want without him physically being present. He is also continuously developing it as people ask questions that might not already have answers.  To hear more from Abhilash or discuss possible sponsorships, you can reach him at or contact Francesco through LinkedIN. Additionally,you can find the chatbot at

Moving the Masses Online: A Conversation with Rustam Mavlanov

In continuation of Querlo’s interview series, Francesco Rulli, Global CEO of Querlo, spoke with Rustam Mavlanov, CEO of Synergy Group New York, about the challenges and opportunities that COVID has created for his company, as well as the role of Artificial Intelligence in the future. 

Synergy Global Forum is one of the world’s premier business events, allowing professionals and entrepreneurs in North America, Europe, and Asia to learn, network, and share. Rustam and his colleagues specifically organize the forums in the U.S. He also has a company called Synergy Global 3 that helps manufacturers from different countries sell products in online American marketplaces. 

Rustam was directly affected by the COVID-19 outbreak as his company organizes offline business forums that have had up to 26,000 people in attendance. With this new exclusively digital era, the company has had to completely change its strategy. While they postponed some of the forums, they began holding many online through a new platform called Synergy Online. Rustam described it as being more than a forum where you have to buy tickets to attend, but rather a platform where a person can subscribe and every week they can watch one of the keynote speakers. Some speakers they have already hosted include Nassim Taleb, Jordan Belfort, and Luc Besson. Subscribers also have access to videos of all speeches and can watch all future speeches. They are able to communicate with speakers and other people on the platform so they can still network without having to be physically present. 

Thinking about the role of AI in the future, Rustam believes it could assist him and his colleagues, as well as the keynote speakers and participants, communicate within the platform. Chats tend to become very messy as many people are trying to send messages at the same time to different people. However, chatbots might be the solution to this problem because they are able to group people based on their interests. Additionally, AI could be used to provide participants with more information about the platform and the different forums being hosted.

To learn more about Synergy Global Forum, you can visit their website at or contact Rustam at

Bringing Michelangelo to Life in a New and Interactive Way: A Conversation with Giovanni Serafini

For art historians who are used to using books and documents to learn more about an artist’s life, it can be difficult to navigate this new digital era. However, these technological advances bring new opportunities to share information with the public in a more interactive manner. Francesco Rulli, Global CEO and Chief Digital and Cognitive Officer of the Opera del Duomo, recently spoke about this topic with Giovanni Serafini, Assistant Registrar at the Opera del Duomo.

Located in Florence Italy, the Opera del Duomo was founded in 1296 to oversee the construction of the Cattedrale di Santa Maria del Fiore and the Giotto Bell Tower. Currently, the main task of the Opera is to conserve these monuments and other works of art by artists such as Michelangelo, Brunelleschi, and Donatello. Francesco has been collaborating with Giovanni and the other members of his team to build the Michelangelo AI, which allows people to ask Michelangelo questions through a chatbot. Additionally, he has been working to identify strategic partnerships with the Opera to further develop the Michelangelo AI and possibly expand the project to include other artists. 

Giovanni, who described himself as feeling like an alien in the digital world, found it surprising to discover that the work he’s doing with the Michelangelo AI is directly in line with the study of the old humanistic world, which is his primary field of study. The main goal of this project is to not only bring MIchaelangelo’s works to life but to also help people understand who he was as a person. However, Giovanni noted, when researching Michelangelo’s life, it’s important that he and his colleagues must respect the fact that they are working with the life of a real person who lived, died, suffered, and loved. 

Giovanni continued by describing the process of responding to the questions that he and his team receive through the chatbot. They have been very lucky because there are many resources documenting Michelangelo’s life that are available for them to use. For example, three biographies were written about him when he was still alive. The first was by Giorgio Vasari in 1550, who was a painter and friend of Michelangelo. The second was a response to Vasari’s biography, which was written by Ascanio Condivi in 1554. And the final biography was also written by Vasari in 1568, a few years after Michelangelo’s death. Additionally, there is a large collection of letters and documents that often reference a book of sonnets written by Michelangelo that was published by his nephew in the beginning of the 17th century. With all these sources, Giovanni and his team must gather all the relevant information to recreate the environment in which Michelangelo worked and lived in. They look forward to this project and using AI to help make art and artists more accessible to more people.

Entertaining, Inspiring, and Encouraging People with Michelangelo AI: A Conversation with Rita Filardi

Why is it important to Michelangelo’s thoughts and beliefs to life? What’s the process of answering questions received through Michelangelo AI? What can AI provide for an organization like Opera del Duomo in the future? And finally, which other artists have contributed to the monuments supervised by the Opera? These questions were discussed in an interview between Francesco Rulli, Global CEO of Querlo, and Rita Filardi, Museum and Collections Manager at the Opera del Duomo. 

The Opera del Duomo is a monumental complex located in Florence, Italy and holds and protects many of the original works created for the Cattedrale di Santa Maria del Fiore. These works include the Brunelleschi Dome, the ancient Santa Reparata Basilica, the Giotto Bell Tower, the Baptistry, among others. The artists that have contributed to these monuments include  Michelangelo, Giotto, Brunelleschi, Donatello and more. Recently, Francesco has taken on the role of Chief Digital and Cognitive Officer of the Opera del Duomo. He has been working alongside Rita and her team to develop the Michelangelo AI. 

Rita began by discussing the importance of AI for Michelangelo’s legacy and how it can help people around the world who want to learn more about the artist’s life. In the post-COVID era especially, it is important to find new ways to entertain, inspire, and encourage people to learn more about art and culture. Francesco agreed and added that the goal of Michelangelo AI is to provide people with access to information about his life and the opportunity to ask questions of their own.

Thinking about what AI could provide for the Opera, Rita believes it will be a very effective system for people all around the world and hopefully encourage them to visit. 

The Hiring Freeze and the Future of Artificial Intelligence in the Staffing Agency: A Conversation with Matthew Vaughn

Based in Tampa, Florida, Full Stack Talent is a premier technology staffing agency focused on creating long-term strategic partnerships for its clients. Their team recruits people specializing in technology, such as software developers, cyber security cloud engineers, and AI experts and helps them find permanent positions in companies across the country. 

Matthew Vaughn, Director of Talent Services at Full Stack Talent, recently spoke with Francesco Rulli, Global CEO of Querlo, about the challenges that COVID-19 has created for the company and the role that Artificial Intelligence might play in the future.

At Full Stack Talent, recruiting is trying to master two things—efficiency with finding clients on the sales side and efficiency finding candidates on the recruiting side. However, as Matt described, COVID-19 affected this process as many companies stopped hiring and began utilizing existing staff for purposes that they would normally bring in someone new for. Additionally, many companies have had to tighten their budget, which for some companies implies laying off office administration and hiring new people that they need but for a lower salary. Matt also noted that people who might have received better job offers with greater benefits have been choosing to stay with their companies for a sense of security in this world of uncertainty. Furthermore, it has been harder to find both clients and companies that are currently hiring and are stable enough to continue to bring people on.

When asked about AI in the future, Matt discussed how the company hasn’t had the best experience with it. Full Stack Talents uses AI tools to both monitor sales trends of companies and to screen candidates to determine if they are qualified. However, the screening candidates aspect has created a lot of challenges as the AI tools can’t properly break down a person’s job history to determine how qualified they are for a certain position. Nevertheless, using AI to screen candidates would save Matt and his team a lot of time and he is hopeful that it will become more useful in the future.

The Future of Supply Chains: A Conversation with Marty Groover

Continuing Querlo’s interview series, Francesco Rulli, Global CEO of Querlo, spoke with Marty Groover, Partner at C5MI, about the challenges and opportunities that COVID-19 has created, as well as the role of Artificial Intelligence going forward.

Based in Chicago, C5MI is a business transformation firm that helps manufacturers and supply chains make their operations as efficient as possible. The company has extensive experience leveraging technology to deliver transformative business results. They offer expertise in application for manufacturing supply chain optimization, enterprise resource planning, and business analytics. 

Francesco began the interview by asking about the challenges that COVID-19 has created for Marty’s business and what opportunities may arise in the future. Marty discussed how difficult it had become to do manufacturing without face-to-face contact with customers. Nevertheless, the company has been able to introduce new products and projects remotely. Marty believes that the future holds many opportunities for supply chains and how and where products are distributed. By this, he means distribution centers will become local to make supply chains shorter and faster. Additionally, we will be able to bring some of the manufacturing that had moved overseas back to this country and then leverage brand new technology.

When asked about the role of AI in the future, Marty talked about how it could be used with supply chains to decrease human error. There’s a high risk of gaps being created as people are trying to manage supply chains and have to ensure that all the dots are connected so a product can make it all the way through. However, AI will make supply chains much more efficient and it could come to a point where they will become automatically calibrated. Adding onto the concept of creating shorter supply chains, Marty believes this will provide more security to countries because they won’t be dependent on getting certain materials from other countries. An excellent example of this is face masks: previously about 95% were made outside of the U.S. and once the pandemic began, other countries stopped selling them to us. 

To learn more about C5MI, you can visit the company’s website at

How Can Businesses Take Advantage of the Changes COVID-19 Has Created: A Conversation with Vivek Khanna

“For any agile organization, every change represents an opportunity,” said Vivek Khanna, President of Neeyamo, in his discussion with Francesco Rulli, Global CEO of Querlo. The two spoke about the challenges that COVID-19 has created and the opportunities that might arise, as well as the future of Artificial Intelligence.

Neeyamo is an international HR services company based in Chennai, Tamil Nadu that is committed to helping companies create stronger businesses. It offers cloud transformation, global payroll, onboarding, employee background screening, benefits administration, and employee data management for companies across the globe. 

COVID-19 has changed the way we look at every aspect of our lives, including the way we communicate and the way we work. Offices are now entirely empty, with some of the largest companies telling employees to not even physically return to work when the pandemic ends. Vivek noted that one of the biggest challenges is going to be what to use these office buildings for as people continue to work remotely. Additionally, executives have to be more wary of their spending due to a loss in revenue. However, there are many opportunities that can emerge as companies adapt to this new era. Vivek described how supply chains of manufactured goods are beginning to change so companies will be prepared if something like this ever happens again. This could create an increase in revenue for countries such as Canada and Mexico and many states in the U.S. 

Vivek strongly believes that AI will be a positive influence in the future. In terms of businesses, it can assist with any task that requires going through and trying to make sense of large masses of data. Furthermore, with enterprises that have the responsibility of managing a diverse number of employees, AI could assist with cross language communication. Vivek continues by discussing how it could also help people with disabilities who currently aren’t able to rely on other humans as much as they normally would. He specifically mentions something that could be created with Google that could act as a lens for blind people. 

To learn more about the services that Neeyamo provides, you can visit their website at or contact Vivek directly at