1.1 Create a chat

The first step in learning how to use Querlo is creating a chat.

Creating A New Chat

Step 1:

After logging in to Querlo, you’ll see a menu on the left side of the page.

(Q1) Click “Chats“.

(Q2) Then click the “+ New Chat” button.

Note: “Chats” is the page where you can see and access the list of all your chats.

Step 2:

The “Chat Customization” form appears.

(Q1) In the “Name” field enter a title that is suitable for your chat.

(Q2) Keep the default options and click the “Create” button which is located at the bottom of the page. 

Note: “Chat Customization” is the page where you can change some options to customize your chat.

Step 3:

This is the chat builder.

(Q1) On the top of the page, it shows the title of the chat.

(Q2) The highlighted area in the middle is the chat builder which you can edit the content for your chat. 

(Q3) Click the “Preview” button to open the chat HTML client which shows you how your chat is presented to the viewers.

The only thing we can’t buy is time

The only thing we can’t buy back is our time, from the day we are born our days are counted. The life expectancy of a US citizen is 77.8 years*, which accounts for about 28,397 days, Italians make it to 82.7 years* which accounts for an extra 1788.50 days.

We spend up to 28%** of the professional time reading emails, dedicating much of our very precious time to repetitive tasks that can be managed by an AI-powered digital assistant. At Querlo we started building AI-powered digital assistants and chatbots in 2014, as of today we designed hundreds of different solutions empowering thousands of use cases.

During this journey we learned a few things:

a) Digital transformation starts from within the company, that is why it is important that HR embraces this transformation to inspire other departments.

b) Educating employees to use and leverage Artificial Intelligence is a benefit for both the company and the employee on a personal level.

c) Robots and machines were created to provide humans more freedom to execute valuable and fulfilling tasks, improve happiness and spend more time with the loved once.

The “quantity” of money generated by a business is no longer the measure of success, today success is based on the “quality” of time spent being productive, providing happiness to the communities surrounding us.

If you want to learn more about our journey in this space don’t hesitate to reach out to me.

Francesco Rulli 

“There is nothing greater in life than empowering others to succeed. Artificial Intelligence is my tool of choice to help people achieve their personal aspirations.” 

• Forbes AI Solutions, Partner • Worldwide

• Querlo, AI with a 💖, Global CEO • New York • Florence • Dubai • Taiwan

• The Marketing Society, Global Ambassador



Leveraging Querlo’s AI in HR: NYC RPA Solutions Summit (May 2019)

The NYC RPA Solutions Summit was an amalgamation of AI industry leaders with the focus of providing useful insights into the application and integration process of AI into scalable industries. Speakers from prestigious institutions such as AIG, Cognizant, Ernst & Young, Genpact, Cedrus Digital, and IBM were among the many organizations that presented alongside the Querlo CEO, Francesco Rulli, to deliver a collective and refreshing view of the AI industry as it exists today.

As a solution-driven organization, Querlo’s mission is to drive engagement and improve user experience through the facilitation of B2B, B2C, and B2E transactions across the web, mobile, and voice sectors of the communications industry. By leveraging the advanced qualities of existing Cloud and AI software from Microsoft and IBM, Querlo provides customers with the unique service of tailoring advanced AI systems to a specific consumer’s needs.

Querlo’s solutions span across four main categories: Sales and Customer Service, Marketing and Events, Enterprise B2E, and Bespoke AI Solutions. Querlo’s unique sales and customer service approach translates into increased conversion rates and user engagement through conversational AI that interacts with users, generating leads through digital marketing campaigns.

Marketing and Events are a quintessential element of Querlo’s mission to use AI as a complement to Human intelligence. Through Querlo’s personalized analytics, AI solutions can interact with customers and obtain the most relevant pieces of statistical information from each interaction, offering customers with an unprecedented view into the behaviors of their own users. With the insights garnered from Querlo’s intuitive software, customers can implement changes that improve their products and services, as well as giving them pertinent insights to structure marketing campaigns.

Enterprise B2E is one of Querlo’s signature services, as it breathes new life into existing documents and systems. Using conversational AI, employees can obtain the information they need in an interactive, easy way without having to read through extensive manuals and company protocols. On the other hand, employers can control the level of engagement, make decisions about what information is most important for the employees, and monitor the flow of information between the levels of an organization.

The bespoke AI solutions sector of Querlo focuses on tailoring AI systems to logistically improve business performance. Querlo’s bespoke AI solutions analyze the business model of a firm to find tasks that have the potential for automation. When automation is implemented on the correct procedures, it has a streamlining effect that gives employees more time to make more important decisions that cannot be automated.

Based on Querlo’s current metrics, the logistical benefits of using our AI systems have led to a 40% decrease in work-related transactions, a 300% improvement in employee satisfaction, and a leading average response time of 20 seconds. With 25 supported languages on our conversational AI software including Chinese and Arabic, users from around the world can access the information they need when they need it, 24/7.


1. Amit Amora, Cognitive & Automation Strategy, Genpact. Linkedin: https://www.linkedin.com/in/amit76/

2. Vandana Viswanathan, Director – Cognizant Digital Technology Consulting. Linkedin: https://www.linkedin.com/in/vandana-viswanathan/

3. Hanna Aljaliss, Partner – Cognitive Automation & Blockchain, Cedrus Digital. Linkedin: https://www.linkedin.com/in/aljaliss/

4. Sharda Cherwoo, Advisory Partner, Intelligent Automation Leader & Private Equity Senior, Ernst & Young. Linkedin: https://www.linkedin.com/in/sharda-cherwoo-10826326/

5. Nidal Nasr – Director of Transformation and Automation, Internal Audit Group, AIG. Linkedin: https://www.linkedin.com/in/nidalnasr/

6. Jim Hewwit – Automation Sales Leader, IBM. Linkedin: https://www.linkedin.com/in/jimhewitt1/

Chatbot Assistant Press

Beware! A personal Chatbot Assistant is about to take off!

This is a platform for individuals or companies to create an informative personal chatbot that virtually interacts with your audience like a human.

Sound’s…intriguing you say? You’re probably also wondering what this personal Chatbot Assistant really does? Well, what if we were to tell you that a virtual representation of yourself (to an extent) is about to become a reality? Not only would your Chatbot Assistant answer questions to your audience, it will also collect information from them!

Querlo’s platform is the ideal solution to build your audience. As influencers, entrepreneurs, or creatives, you can share your personal stories, build up your collaborative network with colleagues, or simply keep in touch with your friends.

For a more formal term, the personal Chatbot Assistant acts as an automated human customer service counterpart, virtually operating exactly like you.

It will get progressively smarter, translating into actionable Analytics to assist you with anything you need, from scheduling activities, phone calls and meetings.

✓Engage your audience
✓Save time
✓Generate your CRM of insights
✓Manage conversations in one platform

✓Your 24/7 personal assistant
✓Highly Customizable
✓Easy and fast to build

1.Visit our page below
2.Chat with Querlo, share your story and customize your content
3.Receive your Chatbot Assistant in email
4.Relax. Life is about to become a lot easier

Build your Chatbot Assistant today!

Watch an introductory video to know more!

Intelligence is not about what you know but about what you don’t know.

Companies, institutions, buildings, infrastructures, are as “smart” as their capacity to learn.

Querlo provides Artificial Intelligence solutions to empower companies to learn from people, maintain an ever-green conversation, and grow exponentially the company’s intelligence (data, skills and inspiration).

The ability of Querlo, the artificial intelligence with a 💖, to measure sentiment and emotion, allows to humanize artificial intelligence and foster an intimate relationship between humans and bots, motivating humans to educate the artificial intelligence and constantly improve.

Let me clarify, this is not just about Artificial Intelligence helping humans to have a better experience but it is about humans educating Artificial Intelligence to improve and consequently provide them with a better experience.

Does your company have a digital portal that facilitates a fluid conversation between the company and people? Or does it still rely on a static order or contact form? Today this can be done with touch screen in the lobby of a building or an airport, a voice-activated speaker, or a web-based chatbot, to mention a few options.

Can clients and employee contribute to the company intelligence sharing their stories and experience? Your company might have millions of clients but how deep is your company’s intelligence and capacity to learn from them? Facebook’s and Amazon’s success is based on their capacity to learn from people and build a compelling first-party database leveraging third party content and products. Profits come as a consequence of their intelligence, quantity and quality of data


I just spent two weeks in Dubai where I interacted with several “people” of the hospitality industry, but, because of their lack of curiosity and their obsession of their own brand, they failed to learn from me, the customer with real-life experience.

A Hotel can interact with me with touch screens located in the lobby, and learn that I am a passionate sailor and that I just raced in a regatta in Dubai, this information could be stored in their CRM (customer relationship management), and could allow the Hotel to customize my experience when I enter my room, with beautiful images of sailing races on my TV screen and an invite to sail at the Marina. At the hotel where I stayed in Dubai, I am considered a VIP client but nobody from the management took the time to engage on a genuine conversation with me, maybe it is time for them to program a truly intelligent chatbot with a 💖!

The restaurant can learn that I am originally from Tuscany and my contribution to them is an evaluation of the Extra Virgin Olive Oil quality along with the quality of their Mediterranean dishes offered on their menu. How disappointing when this week the waitress of a very nice Mediterranean restaurant failed to ask me and my guests where we are from, indeed a team of businesspeople from Italy, India and Switzerland, a true treasure of perspectives and experiences.

The coffee shop can learn from me on the ideal temperature for a cappuccino and the appropriate amount of milk and foam, including, discover the reason why it is called “Cappuccino”. The coffee should be hot while the milk and foam luck warm, Cappuccino are inspired by the colours of the clothes of the Cappuccini monks. This is not just a coffee but a true experience of cultural value.

With Querlo, those conversations can be held in the intimacy of a conversation between a person and a bot, outside the indiscreet eyes of social media, preserving the privacy of both parties, the people and the companies (bots).

  • Can a company appreciate human skills and expertise? 
  • Can a company learn and mould the experience accordingly and in real-time? 

This is what we call Conversational Marketing, Conversational Commerce, Conversational Experience, where the conversation fuels the intelligence, and the intelligence shapes the experience. 

Querlo is created by a team of passionate Italian and American consultants and technologists who empower companies and institutions to learn from humans, and get smarter with artificial intelligence “with a 💖”.

Someone very special just walked through the lobby of your building or just held your product in their hands, and your company failed to establish a conversation and learn more about who they are and what they are passionate about, this was a loss. Carpe Diem!

You must empower your company of cognitive learning artificial intelligence with a sincere interest in what people are passionate about and measuring with the attention of their sentiments and emotions to fuel an everlasting engaging conversation. 

I live my life by a simple philosophy: “If you are the smartest person in the room, you are in the wrong room!”, I believe that companies should live by the same philosophy.