Executives, Interviews

Leaning into Discomfort with New Technology: A Conversation with Angela Peat

Phoebe Degn / September 16, 2020

In continuation of Querlo’s interview series, Francesco Rulli, Global CEO of Querlo, spoke with Angela Peat, Design Thinking Facilitator and Agile Coach, about the challenges and opportunities in the postcovid era and the role of Artificial Intelligence in the future. 

Angela has been working with technology her entire life and her current passion is anything to do with design. She works with teams to make sure they are defining their challenge and meeting their goals.

With the world changing rapidly during covid, there are many new opportunities in Angela’s line of work. Even before covid, she helped many people set up agile environments and taught them what it means to work remotely. She noted that she is happy she doesn’t have to teach as much now because people are learning how to use Zoom and other online tools. This allows business as a whole to move a lot faster because people are leaning into their discomfort with certain types of technology. However, Angela is concerned that now that we have all gone remote, people will shift right back to doing business as they did before covid. She hopes that people take the information they learned about remote work and continue to incorporate it in companies.

Many people think of AI as a black box; they don’t really understand what it is or how it works. Angela thinks it’s going to play an important role in our future and it’s important that people start to understand that it’s not as scary as people make it out to be. AI provides many opportunities to be efficient and is a powerful tool for looking at data. However, it’s important that we don’t start relying on it for everything. AI is very quantitative but we need to make sure we are keeping that human-centered element in design thinking. It’s important as we slowly transition to the postcovid era that people become more informed on what AI. People might start to pull away from AI because they don’t understand it so technologists like Angela need to step up to help people lean into that discomfort. 

To hear more from Angela, you can connect with her on LinkedIn.