How can covid be seen as an opportunity? How has this new era given rise to new skills and ways of interacting with businesses? Recently, Francesco Rulli, Global CEO of Querlo, spoke with Shermaine Perry-Knights, Chief Learning Officer, about the challenges and opportunities in the post-covid era, as well as the role of Artificial Intelligence in the future.
A chief learning officer is someone who is handling everything within learning and development to help organizations and individuals grow, improve emotional intelligence, and build leadership skills. Shermaine’s job includes facilitating coaching sessions, team building workshops, and career readiness programs.
Covid has changed the nature of business as a whole. It has forced everyone to learn a new skill and step out of their comfort zone. Businesses have had to interact with individuals outside the norm—in this new virtual world—which in turn changes how businesses function as a whole. Additionally, Shermaine noted that working at home has given us much more time to work on and learn new skills since we don’t have to spend time transporting to work. She encourages people to take advantage of this extra time to find new creative outlets. Covid has also allowed for virtual conduct and interface to be more acceptable and people are beginning to feel more comfortable communicating with one another through technology.
Artificial Intelligence can be a great asset for businesses in the future. Shermaine described how AI should be used to enhance productivity through increasing employee and customer engagement and reducing costs. In the wake of covid, the use of AI will allow for businesses to build a stronger customer experience, deliver services, and provide analytics that previously weren’t available with face-to-face interactions. Shermaine has spoken with many executives, who all say that AI has saved time and energy and has given them hard data to help them improve their services. Covid has created an opportunity for businesses to learn new products and services, offer more information, and create a digital platform.