Time has shown to be a massive constraint for people who are working full-time and have other obligations and covid-19 has highlighted the need to do more with less. Recently, Francesco Rulli, Global CEO of Querlo, spoke with Brain Stuelpner, Vice President of Strategy, Planning, and Architecture at Schneider National, about the challenges and opportunities in the post-covid era and the role of Artificial Intelligence at Schneider National.
Schneider National is a premier provider of transportation and logistics services and is currently one of the leading innovators in the industry. At Schneider, Brian leads an internal innovation team with the goal of finding value in new and emerging technologies that live at the intersection of business and technology.
Time has become critical as people are balancing multiple responsibilities. Due to these constraints, along with the various expectations that individuals and businesses have about the products they are receiving, there’s been an acceleration in the digital transformation in many companies. In terms of opportunities in post-covid, Brian would like to see Artificial Intelligence as being more collaborative. By this, he means being an assistant for someone to help maximize human value and usage of time. Covid-19 has made many more comfortable working with AI, so in the future he hopes it can be implemented more in the workplace.
Schneider has been working with AI for many years to improve the experience for associates, drivers, and customers. AI has been used to internally make associates more efficient and effective by taking some of the work off their plates. In addition, Schneider has used to improve the experience of customers, who are looking for responsiveness, visibility, control, and the ability to access data. Covid-19 has highlighted how important drivers are and AI will help them focus on what they do best while taking some of that friction out.