2.1 Chat Options

There are some basic options to set up a chat. These options include Name, Language, Speed factor, Custom URL and other options.

Step 1:

Go to the chat builder.

Click the β€œCustomize” button on the left side of the page to access the β€œChat Customization” form. 

Step 2:

The β€œChat Customization” form appears. In the β€œOptions” section you can set up some basic options for a chat.

>> Name

The Name field is where you can set up and change the name of a chat.

The name of your chat affects your chat SEO. Please read SEO to learn more.

>> Language

The Language field is where you can set up and change the language of a chat. 

The default language is English. Other available languages are Italian, German, Portuguese, Arabic and others.

>> Speed factor

The speed factor affects the speed of the Chat HTML client.

By default, the speed factor is 1. The higher the number is, the faster the Chat HTML client displays its text script.

>> Custom URL

The Custom URL field is where you can enter a text to set up a permanent permalink of a chat.

This is the URL that affects your chat SEO. Please read SEO to learn more.

The permalink of a chat

Go to the chat builder.

(Q1) Click the β€œEmbed” button on the right side of the page.

(Q2) The “Distribution options” form appears. The URL in the Permalink section is the permalink of a chat that can be pasted into emails or onto websites. (Please read Share a chat to learn more)

The permalink is a reuseable link that includes a number that is generated by the system as the ID of the chat. For example, https://www.querlo.com/chat/12971

Setting up a permalink with Custom URL

Example

Step 1:

Open the β€œChat Customization” form by clicking the β€œCustomize” button on the left side of the page.

(Q1) Enter a text in the Custom URL field.

(Q2) Click β€œUpdate”.

Here we have entered  β€œThis_is_a_test”. 

Step 2:

(Q1) Click the β€œEmbed” button on the right side of the page

(Q2) The URL in the Permalink section becomes https://www.querlo.com/chat/This_is_a_test

>> Other options

  1. Active: When it is enabled, a chat is active.
  2. Always reset: When it is enabled, the Chat HTML client always resets.
  3. Disable Querlo Branding: When it is enabled, the Querlo logo is disabled in the Chat HTML client.
  4. E-mail notification: When it is enabled, the system sends an email to notify the chat owner that someone has completed his/her chat.
  5. Randomize answer order: When it is enabled, the order of the answers provided in a chat is randomized.
  6. Enable share: When it is enabled, a chat can be shared.