Chat Builder

3.7 Shadow nodes

Ellyn / December 17, 2019

Shadow nodes are the nodes with a special connection. Knowing what causes the shadow nodes helps you to understand how to manage a chat and navigate in a chat or between chats.

What causes a shadow node

In the example below, (Q1) and (Q2) are shadow nodes, and they are caused by:

(Q1) Chat connections. When the node is connected to another chat.

(Q2) Node connections. When the node is connected to an existing node that is above it in the same chat.

Navigating shadow nodes

Navigate shadow nodes by using the action “Go to this element“. It helps you to manage a chat and organize it in a better way.