Chat Builder

3.1.4.2 Open Answer

Ellyn / December 18, 2019

An Open Answer Question node allows your user to enter a free text answer, instead of clicking on the pre-designed answer nodes.

Adding an Open Answer Question node

Step 1:

Add a Question node by clicking on the last node to access the contextual menu and choose “New Question” to open up the Edit form.

Step 2:

This is the “Edit” form where you can modify the content of this node.

(Q1): Text editor toolbar. It includes Bold, Link, Email, Underline, Strike-through, Italic.

(Q2): Text editor. Type your text here.

(Q3): Emoticons. Add emoticons to your text.

(Q4): Type. Choose “Open Answer” for this question node.

(Q5): AI assisted matching. By default, it is disabled. Other options include Dictionary, Luis, Watson and Deep Learning.

(Q6): Data type. By default, the data type is Text. Other options include Number, E-mail, Password, Telephone, Personal name, and Telephone (country codes list & numeric phone)

(Q7): Validation format. It allows you to specify the way the text must be entered.

(Q8): Prefill. It provides a prefilled text that can be modified by the user. (Please scroll down to see the “Setting up a Prefilled text” section to learn more)

(Q9): Placeholder. It displays a message telling the user what text should be entered. (Please scroll down to see the “Setting up a Placeholder text” section to learn more)

(Q10): Variable name. You can assign the user’s answer to a variable. To make Querlo repeat the user’s answer, just type {variable name} within the text in any node following this question.

(Q11): Add leading space. It generates a new paragraph in the text script.

(Q12): Add a Label. Labels are used to reference nodes in various functions of the chat builder.

(Q13): Save.

Example

Step 1:

After opening the new question dialogue, fill the form as per the screenshot below and click save.

Step 2:

The Open Answer Question node that we have just created is now in the Chat Builder and it has automatically generated an answer node that allows your user to enter a free text answer.

(Q1) The Open Answer Question node and its Answer nodes in the Chat Builder.

(Q2) Click the “Preview” button to open the chat HTML client which shows you how your chat is presented to the viewers.

This is how an Open Answer Question node shows in the Chat HTML client, and it allows your user to enter a free text answer.

Setting up a Prefilled text

After opening the new question dialogue, enter the question “Where do you live?”, fill the form as per the screenshot below and click save.

This is how this Open Answer Question node with prefill shows in the Chat HTML client, and it provides a prefilled text that can be modified by the user.

Setting up a Placeholder text

After opening the new question dialogue, enter the question “Please enter your email address”, fill the form as per the screenshot below and click save.

This is how this Open Answer Question node with placeholder shows in the Chat HTML client, and it displays a message telling the user what text should be entered.

Edit Nodes

To edit nodes, click on a node to access the contextual menu and choose “Edit” to open up the Edit form.

Add Nodes

To add nodes, click on the last node to access the contextual menu which contains all the actions that you can perform on the selected node.

The actions include: